Legal

Refund Policy

All sales of digital products are final. Here is what that means, and the few cases where we will make it right.

01All sales are final

Digital guides are non-refundable. Our guides are PDF files delivered to your account the moment payment is confirmed. Because a digital file can't be returned once it has been delivered, we don't offer refunds, returns, exchanges or store credit on digital products, including if you change your mind, bought the wrong guide, or didn't download or read it.

Please read each guide's description before you buy. If you're unsure whether a guide is right for you, email us before purchasing and we'll gladly help.

02When we will make it right

We'll fix the problem, and at our discretion issue a refund, if:

  • You were charged twice for the same guide in error. We'll refund the duplicate charge.
  • The file is defective (it won't open, is incomplete or is the wrong file) and we can't provide a working replacement within 5 business days of your report.
  • The charge wasn't authorized by you. Contact us right away so we can investigate.

Report the issue within 14 days of purchase to bob@bobgrayinnovations.com with your order number (it starts with "BG-") and a short description. Approved refunds go back to the original payment method and usually appear in 5 to 10 business days, depending on your bank.

03Download problems

Most download issues are quick to fix. Try signing in to My account and opening the guide from your library, or try another browser or device. If it still doesn't work, email us and we'll send the file another way.

04Consultations and consulting services

The 15-minute introductory call is free, so there's nothing to refund. You can cancel a booked call from My account or by contacting us. Paid consulting work is billed under the written quote or agreement for that project, which sets out its own payment, cancellation and refund terms.

05Chargebacks

If you have a problem with an order, please contact us first; we respond quickly. Filing a chargeback for a delivered digital product may lead us to suspend the account and remove access to the guides in it while the dispute is resolved.

06Your agreement

By completing a purchase, you confirm that you've read this Refund Policy and understand that digital products are delivered immediately and are non-refundable, except as described above.

07Contact us

BG Innovations LLC
Campbellsville, KY 42718
Email: bob@bobgrayinnovations.com
Phone: 864-381-1920